Frequently Asked Questions

Each purchase includes one license to be activated on a single machine. If the original machines license was not deactivated prior to erasing or moving to your new machine, contact customer service and we will reset your activation. Once the activation is reset, you can activate on the new machine.

To avoid this is the future, be sure to de-activate your license by choosing the deactivation option under the products application menu.

All purchases made through the online webstore can take up to an hour to fully activate. If you still cannot activate after an hour, contact customer service.

All products have been updated to take full advantage of all audio formats supported by the Apple® Quicktime® architecture. This includes the ability to read files through Quicktime components such as the Flip4Mac® Windows Media® component, and others.

If you have a file format that you would like to see supported, we want to hear from you. Click here to contact us with your request.

The following is a list of new features in Library Monkey Pro 1.0:

Waveform Editor
Edit your audio assets with advanced editing features and actions like auto-trim, non-destructive fades, normalizing and more. Improve your workflow by using familiar tools with an intuitive user interface.

Loops/Regions/Markers
View and edit the loops/regions/markers in your audio assets. An intuitive user interface provides enhanced naming and control.

Auto Regioning
Quickly create regions in your audio assets based on comprehensive settings. Automatically create fade ins and fade outs for each region.

MP3 codec (FhG)
In addition the LAME codec, Monkey Tools is pleased to provide the high-end MP3 codec by Thomson/Fraunhofer.

VST and Audio Unit Plug-in Support
Batch process and apply your installed VST and Audio Units plug-ins to your audio assets. Preview the plugin pipeline before processing and create custom presets for easy configuration.

Multi-Channel File Support
Import, manage, edit and process multi-channel audio files.

Smart Sets
Create Smart Sets based on a wide range of search criteria. Smart Sets are automatically kept up to date providing instant access to those audio assets.

Droplets
Droplets are applications created from your presets. You can then drag assets to the droplet for instant processing.

User Defined Database Fields
Track all of your audio assets with 30 user definable fields.

Advanced File Naming Options for Export
For export, create custom filenames using a wide range of criteria.

Playback with Preview
Hear the results of your settings and plug-ins before processing.

Support for BWAV files
Library Monkey Pro now provides full support for BWAV files.

Enhanced File Metadata Support
Import, edit and export MP3 ID3 Tags, Vorbis Comments, FLAC Comments, and Quicktime User Data as supported by the various file types and standards. In addition, when converting between formats, any equivalent metadata will be copied to the output file.

Support for Digidesign File Content
Library Monkey Pro now supports the import/export of Digidesign specific content in AIFF, WAVE/BWAV, and Sound Designer 2 files. This content includes region info, waveform overviews, comments and other text info.

Support for Soundminer Metadata
Library Monkey Pro now supports importing Soundminer metadata.

Support for Finder/Spotlight Comments
Import/export Spotlight (Finder) comments and include processing information during export.

Unattended Processing Mode
Enable the "Log Errors and Continue Processing" option and Library Monkey Pro will continue processing even if errors are encountered. This can be very helpful when processing large amounts of audio assets, in which you cannot monitor the progress, but want to be informed of any issues that occurred.

Retaining Video Tracks when Processing Quicktime Movies
Process the audio tracks of Quicktime Movies using the full processing engine while keeping the video tracks untouched.

The following is a list of new features in Library Monkey 3.0. Please refer to the installed "Read Me" for further version history.

Universal Binary Support
Library Monkey is now a Universal Binary running 100% native on both Intel and PowerPC microprocessors.

Updated User Interface
Library Monkey has a significantly enhanced UI.

Droplets
Droplets are applications created from your presets. You can then drag assets to the droplet for instant processing.

Support for BWAV files
Library Monkey now provides full support for BWAV files.

Support for Soundminer Metadata
Library Monkey now supports importing Soundminer metadata.

Support for Finder/Spotlight Comments
Import/export Spotlight (Finder) comments and include processing information during export.

Retaining Video Tracks when Processing Quicktime Movies
Process the audio tracks of Quicktime Movies using the full processing engine while keeping the video tracks untouched.

General enhancements
This version contains several other fixes and enhancements providing greater stability and efficiency. 3.0. Please refer to the installed "Read Me" for further Sound Grinder version history.

The following is a list of new features in Sound grinder pro 1.0. Please refer to the installed "Read Me" for further version history.

Waveform Editor
Edit your audio assets with advanced editing features and actions like auto-trim, non-destructive fades, normalizing and more. Improve your workflow by using familiar tools with an intuitive user interface.

Loops/Regions/Markers
View and edit the loops/regions/markers in your audio assets. An intuitive user interface provides enhanced naming and control.

Auto Regioning
Quickly create regions in your audio assets based on comprehensive settings. Automatically create fade ins and fade outs for each region.

MP3 codec (FhG)
In addition the LAME codec, Monkey Tools is pleased to provide the high-end MP3 codec by Thomson/Fraunhofer.

VST and Audio Unit Plug-in Support
Batch process and apply your installed VST and Audio Units plug-ins to your audio assets. Preview the plugin pipeline before processing and create custom presets for easy configuration.

Multi-Channel File Support
Import, manage, edit and process multi-channel audio files.

Droplets
Droplets are applications created from your presets. You can then drag assets to the droplet for instant processing.

User Defined Database Fields
Track all of your audio assets with 30 user definable fields.

Advanced File Naming Options for Export
For export, create custom filenames using a wide range of criteria.

Playback with Preview
Hear the results of your settings and plug-ins before processing.

Support for BWAV files
Sound Grinder Pro now provides full support for BWAV files.

Enhanced File Metadata Support
Import, edit and export MP3 ID3 Tags, Vorbis Comments, FLAC Comments, and Quicktime User Data as supported by the various file types and standards. In addition, when converting between formats, any equivalent metadata will be copied to the output file.

Support for Digidesign File Content
Sound Grinder Pro now supports the import/export of Digidesign specific content in AIFF, WAVE/BWAV, and Sound Designer 2 files. This content includes region info, waveform overviews, comments and other text info.

Support for Finder/Spotlight Comments
Import/export Spotlight (Finder) comments and include processing information during export.

Unattended Processing Mode
Enable the "Log Errors and Continue Processing" option and Sound Grinder Pro will continue processing even if errors are encountered. This can be very helpful when processing large amounts of audio assets, in which you cannot monitor the progress, but want to be informed of any issues that occurred.

Retaining Video Tracks when Processing Quicktime Movies
Process the audio tracks of Quicktime Movies using the full processing engine while keeping the video tracks untouched.

The following is a list of new features in Sound Grinder 3.0. Please refer to the installed "Read Me" for further Sound Grinder version history.

Universal Binary Support - Sound Grinder is now a Universal Binary running 100% native on both Intel® and PowerPC microprocessors.

Enhanced Metadata Handling - Sound Grinder now provides support for even more types of metadata for more types of files, including reading and writing the full suite of ID3 tags in AIFF, WAVE and MP3. Metadata can now be displayed not only in the "File Info" pane, but also in the main "File List". Every metadata item can be edited for single or multiple assets by simply OPTION+clicking the edit field. Specific metadata items can be generically set for export in the new Metadata Tab in the conversion settings.

Enhanced Quicktime Format Support - Sound Grinder has been updated to take full advantage of all audio formats supported by the Apple¨ Quicktime¨ architecture. This includes the ability to read files through Quicktime components such as the Flip4Mac® Windows Media® component, and others.

Support for Droplets Sound Grinder now includes a new workflow option called Droplets, which provides an even simpler, yet more powerful way of converting audio. Setup your conversion settings, choose "Create Droplet..." from the Preset Action menu and save the Droplet to any location. Now when you drag any file(s)/folder(s) to the saved droplet icon, Sound Grinder will process those files instantly using your specified settings.

Under-the-Hood Enhancements and Bug Fixes - Sound Grinder has been significantly upgraded under-the-hood to support the latest Apple technologies with a corresponding enhanced visual look.

All Monkey Tools products are Universal Binary and 100% native on both Intel® and PowerPC microprocessors.

Sound Grinder 3.0 is available at discount pricing for existing customers who have purchased Sound Grinder 2.5. If you purchased Sound Grinder 2.5 on or after March 1st, 2007, the upgrade is free of charge. If you purchased Sound Grinder 2.5 on February 28th, 2007 and earlier, you may be eligible for discount pricing.

To upgrade, ensure that you have installed and activated your current license of Sound Grinder 2.5. Launch Sound Grinder 3.0, and you will be prompted with a splash screen. Sound Grinder will display an "Upgrade" button if you are eligible for discount pricing. Click "Upgrade" and you will be directed through the purchase process.

Sound Grinder 3.0 supports the importing and exporting of the Broadcast Extension (BEXT) metadata. However, Sound Grinder does not support the display or editing of this information.

This issue has been corrected in the latest versions of Sound Grinder and Library Monkey. To download these versions click here.

In order to enable MP3 support in Sound Grinder 2.5.7 and earlier, and Library Monkey 2.0.2 and earlier, you need to install the LAME MP3 encoder. Follow these steps to install the encoder:

1. Quit Sound Grinder/Library Monkey
2. Download and expand the "LameLib_Bundle" from: http://homepage.mac.com/awk/lame/
3. Locate and select the Sound Grinder/Library Monkey application and choose "Get Info" from the Finders File menu.
4. Expand the "Plug-ins" section.
5. Click "Add".
6. Select the LameLib.bundle you expanded.
7. Click "Choose."
8. Close the Get Info window.
9. Launch Sound Grinder/Library Monkey and the MP3 option will be enabled.

Sound Grinder will run in demo mode for 15 days from date of first launch. During this time, you can experience all of the powerful features of Sound Grinder. The only limitation is that the first half of all created files will be the expected audio, but the second half will contain silence. A license can be purchased at anytime by choosing "Buy Sound Grinder..." from the application menu or splash screen. Once activated all restrictions will be lifted. At the end of the 15 day demo, Sound Grinder will no longer operate until purchased and activated.

Library Monkey will run in demo mode for 15 days from date of first launch. During this time, you can experience all of the powerful features of Library Monkey. A license can be purchased at anytime by choosing "Buy Library Monkey..." from the application menu or splash screen. At the end of the 15 day demo, Library Monkey will no longer operate until purchased and activated.