Do you support Lion?
What happened to AMR support?
Where is the Library folder in OS X Leopard (10.7)?
Do you support Snow Leopard?
How do I upgrade my software?
Are there limits in demo mode?
Are your products Universal Binaries?
Do you support the WMA format?
Why can't I access the MP3 option? It is grayed out.
I cannot activate--what do I do?
I just made a purchase but I cannot activate.
I do not have an internet connection and my activation fails--how do I activate?
What is new in the latest Library Monkey Pro?
What is new in the latest Library Monkey?
What is in the latest Sound Grinder Pro?
What is new in the latest Sound Grinder?
How do I upgrade to Sound Grinder 3.0
Does Sound Grinder 3.0 support the BEXT chunk?
All of our products are up to date and are compatible with Apple's OSX Lion.
A couple things to note:
Do you support OSX Snow Leopard (10.6)?
All current versions of our products are supported under OSX Snow Leopard.
The one change to note is that in 10.6 Apple has changed the way that they have
handled contextual Menus. We are working to re-implement this time saving feature
and will include it in a future release.
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What happened to AMR support?
If you ran any of our products under OSX Lion you may have noticed that the AMR codec is no longer working. Due to changes in OSX 10.7, AMR Narrowband is no longer available. We regret this inconvenience and will continue to pursue support of this codec in our products. If you need to convert to AMR, we recommend that you continue running under Snow Leopard (10.6)
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Where is the Library folder in OSX Lion (10.7)?
With all new operating system updates, we are bound to find incredible new capabilities and surprises. Once of those surprises is that the Library folder is no longer visible in a user's Home folder. There are times we may ask for your log file outside of our powerful User Feedback System, and you will need to gain access to this folder. To access the folder, hold down the OPTION key and click on the "Go" menu while in the Finder. You will see the Library folder appear in the list. Click on Library and you will now have access to the folder.
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I cannot activate--what do I do?
Each purchase includes one license to be activated on a single machine. If you had a hardware repair (e.g. Hard drive or motherboard replacement) or no longer have access to the license machine, contact customer service and we will reset your activation. Once the activation is reset, you can activate on the new machine.
If you have access to the licensed machine, choose deactivate from the Application Menu. Wait, 1-15 minutes and then go to the desired machine and enter the activation inforamtion.
Important: After deactivating, you may not be able to activate for up to 30 minutes. This is due to the need for all servers to note the deactivation. We
recommend waiting at least 5 minutes before trying to activate.
To avoid this is the future, be sure to de-activate your license by choosing the
deactivation option under the products application menu.
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I just made a purchase but I cannot activate
All purchases made through the online webstore can take up to an hour to fully activate.
If you still cannot activate after an hour, contact customer service.
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I do not have an internet connection and my activation fails--how do I activate?
If you do not have internet connection on the machine you wish to activate, you can perform a manual activation. Note: This process does require access to the internet via another computer or device, such as a smart phone, to activate.
Follow these steps to manually activate:
Once complete, you will no longer need to activate via the internet.
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How do I upgrade my software?
Each of our products is updated often, and most of these updates are free to licensed users. To upgrade your your software, select the "Check for Update..." option in the applications menu and follow the prompts.
For major paid upgrades the process is quite simple. Ensure that you have the latest
licensed version installed and activated and then
download the new update. Run the new version and you will be provided with
the upgrade options. Follow the prompts and you will be up and running with the
latest features and abilities in no time.
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Are there limits in demo mode?
Our products will run in demo mode for 15 days from date of first launch. During
this time, you can experience all of the powerful features of the application. The
only limitation is that the first half of all processed files will be the expected
audio, but the second half will contain silence. A license can be purchased at anytime
by choosing the "Buy" option from the application menu or splash screen. Once activated
all restrictions will be lifted. At the end of the 15 day demo, the application
will no longer operate until purchased and activated.
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Are your products Universal Binaries?
All Monkey Tools products are Universal Binary and 100% native on both Intel®
and PowerPC microprocessors.
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Do you support the WMA format?
All products have been updated to take full advantage of all audio formats supported by the Apple® Quicktime® architecture. This includes the ability to read files through Quicktime components such as the Flip4Mac® Windows Media® component, and others.
If you have a file format that you would like to see supported, we want to hear
from you. Click here to contact us with
your request.
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Why can't I access the MP3 option? It is grayed out.
In order to enable MP3 support in Sound Grinder 2.5.7 and earlier, and Library Monkey 2.0.2 and earlier, you need to install the LAME MP3 encoder. Follow these steps to install the encoder:
What is new in Library Monkey Pro 2.0?
A complete list of new features in Library Monkey Pro 2.0 can be viewed here.
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What is new in Library Monkey 3.1?
A complete list of new features in Library Monkey 3.1 can be viewed here.
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What is new in the latest version of Sound Grinder Pro 2.0?
A complete list of new features in Sound Grinder Pro 2.0 can be viewed here.
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What is new in the latest version of Sound Grinder?
A complete list of new features in Sound Grinder can be viewed here.
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Does Sound Grinder 3.0 support the BEXT chunk?
Sound Grinder 3.0 supports the importing and exporting of the Broadcast Extension
(BEXT) metadata. However, Sound Grinder does not support the display or editing
of this information.
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